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front desk quiz

True b. SitemapCopyright © 2005 - 2021 ProProfs.com. Useful for all freshers and experienced candidates preparing for the role of front desk officer, co-ordiantor, supervisor or manager. Trivia Quiz, What Do You Know About Damiani Jewellery? Trivia Quiz. Choose from 500 different sets of front desk flashcards on Quizlet. Welcome to RMS: Front Office Operations Quiz. . Edward Rodriguez 2021-02-21T19:01:23+00:00 February 21st, 2021 | Media Room | 1. Introduce yourself by name, use an energetic and pleasing tone of voice, and use a clear and pleasant greeting with "How may I assist you?”, Introduce yourself by name, use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting. Do you consider yourself a knowledgeable person and that you are savvy with front office security? Give the key packet to the Bell Person and tell them to have a nice stay, Introduce the guest to Bell Person and inform Bell Person of guest’s surname and tell the guest that the key packet will be given to the Bell Person so he/she can escort the guest to their room, Don’t mention anything to the guest about the bell person, we don’t want them to think that we are unprepared, Hand all the registration materials and key packet to the guest, offer to call a bell person, and give them directions to their room, Hand all the registration materials and key packet to the guest and offer to call a bell person, Room rate via collateral given to guest, or by guest initials by room rate on registration card. Which of the following persons should be allowed to place items into or remove items from a guest’s safe deposit box? Try this amazing Front Desk Brand Standards Test! Trivia Quiz quiz which has been attempted 3562 times by avid quiz takers. 80% average accuracy. Front-desk quiz: Test your medical knowledge answer 2D. What should you do if you have a guest that lost their room key? Take Now! Can You Pass This Basic World History Quiz? This arrangement is called, While at reception, it is not important to smile. Front-desk quiz: Test your medical knowledge August 31, 2010 Take this 10-question quiz to discover if you're an informed veterinary-clinic receptionist... or just the front-desk help. What must be included during the check-in greeting? Can you talk about a time when you had to handle a customer who was upset? 5. Ask the guest for the name on the room, the room number, and the room rate. wouldn't offerwon't offer - Conditional Sentence Type 1 Quiz There is no cost to _____ for a guest room safe with the limited warranty benefit. Convention and Vistor Bureaus (CVBs) Expected Arrivals Central Reservation Office (CRO) Early Arrivals 45. Copy and Edit. Front Desk by Kelly Yang. What must you do when offering newspapers to guests? Hotel sets up and sells own package to individuals. What newspapers must be available at the front desk? Guest without reservations needing rooms Walk-ins How many minutes should it take to process a reservation? When receptionists know their clinical stuff, they're more likely … Marketing Chapter 1 Multiple Choice Quiz Questions! She doesn’t have a dog. This module is packed with content to bring you and your practice […] a year ago. Best Front Desk Objective type Questions and Answers. Boost your profile, practice MCQs in Front Office from Vskills and prepare for better job opportuniites. PLEASE make sure that the walk-in fills out an appointment form. Where to begin? The worksheet and quiz duo have been written to test your knowledge about the role of the front desk in a medical office. What should I do during my shift? Save. Take the free quiz now! Meet the Characters Hank Lupe José Mr. Tang Mia Mrs. Tang Mr. Yao Jason The Motel Character illustrations © 2018 by Maike Plenzke Is there anything else I can assist you with?”, “Thank you for choosing to stay with us. Its operations and responsibilities are topics on the quiz. Also explore over 14 similar quizzes in this category. How does a desk assistant answer the phone at the front desk? Tell them that the Bell Person will bring their bags to their room. If your answer is yes, then this quiz if is for you. Ask for the guest’s for name, home address or telephone number to confirm guest’s identity. It’s based on our hotel vocabulary page , part of the EnglishClub English for Work series. Hotel Vocabulary Quiz You can do this quiz online or print it on paper. The person at the front office is charged with helping the guests check in to their rooms, take down their information, and answer questions raised by the guests. Finding a good system for prioritizing their tasks is integral to keeping up with work, so asking about how they plan to handle this is a good way to gauge a candidate's ability for the position. Quiz & Worksheet Goals Take the quiz … Front Desk. Also, ask for a photo ID. English. The following are some of the most popular front desk interview questions, with example answers to help you prepare your own: How have you managed high-stress situations in previous jobs? Marketing Commucations Exam Questions! All of the following are typically found in a front office information directory except: Can you process a single site's meter read inside the Reservation Screen? You are also able to The actual office site at which chain reservationists reside. May be better than the group rate. Ask for the guest’s for name, home address or telephone number to confirm guest’s identity. Front-desk quiz: Test your medical knowledge answer 6C. A comprehensive database of more than 14 front office quizzes online, test your knowledge with front office quiz questions. Return to quiz Front Desk Training Wade Bird Assistant Director of International Admissions FQ 2015 * Two Counselors--Troy and Carol * Graduate Counselors schedule their own appointments. The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa Learn vocabulary, terms, and more with flashcards, games, and other study tools. (Select all that apply), Section 3.3—quiz: Front Office Security, Front Desk Brand Standards Test! Offer an appropriate complimentary amenity such as complimentary drink in the bar or breakfast the following morning if room is not ready by guaranteed check-in time. Marketing Chapter Multiple Choice Quiz Questions! ", Seek to first understand, then to be understood and reflect statements and feelings back to guest, Follow through with the resolution (the guest should not be passed off onto another employee), Make a follow up call to guest to confirm that concerns expressed were resolved to the guest’s satisfaction, Removing question excerpt is a premium feature. For a group check-in or during peak check-in times, additional staff needs to be deployed to tag luggage which must then be delivered to the room within ___ minutes. New York Times, and/or USA Today plus a local newspaper, A communication earpiece, a pen, or a pencil, A communication earpiece, a pen, a pencil, or a cigarette, Stand near your co-workers, so that you can communicate easily, Turn your back to guests if you are talking to a co-worker, so that they do not hear your conversation, Be located in visible sections or spread out to assist guests, rather than huddled together talking, “Please”, “thank you” and "may I suggest", “Please”, “thank you” and "hey, how are you? September 1, 2010. Front Desk Quiz. Guest History Database Search Engine Optimization Attempt: 1 - Completed - Score: 90 You Answered Question Correct Incorrect Which of the following does Queue Rooms list? Trivia, Answer These Front Desk Questions! What are the appropriate things to say to guests? The total time allowed for this quiz is 1 hour. This quiz is timed. Give numbers of Online practice exams of Front Office and measure your performance daily to crack any Competitive Examination for the jobs and … Ask the guest if he/she would like to review, or has reviewed, the bill before final bill is presented. 44. B. What type of pen should you provide to the guest during check-in? And her parents are hiding an even bigger secret, one that could get them… A package offered by a resort includes the cost of breakfast, and either Lunch or Dinner in the room charge. International Marketing Practice Exam Questions! Learn front desk with free interactive flashcards. The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa Safemark The hotel guest The general manager The hotel. “Thank you for choosing to stay with us. World's Hardest Science Quiz You'll Ever Take. Front-desk quiz: Test your medical knowledge answer 2D. Let me know if you have any questions.”, Open the interaction with eye contact, a smile, and greeting, Use a clear, pleasant, and energetic tone of voice, Make a discreet inquiry about the guest’s satisfaction with their stay. Central Reservation Office (CRO) 7. 5th grade . Trivia Quiz, Front Desk Operations Questions! Which Naruto Character Are You Most Like? If you have a sign at the front desk, it should be: What types of objects can we have behind our ears? Vocabulary.com. Determine which chapters, themes and styles you already know and what you need to study for your upcoming essay, midterm, or final exam. Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted. jacksonpartridge511. Which Harry Potter Hogwarts House Do You Belong To Quiz. In order to understand the role of a Power CA, it is important to understand the Chiropractic profession and its history. There is no need to sign up or register to take part in this test. Reservations created as House Accounts deduct from your … Edit. Front Desk - Chapters 1- 20. If you receive a call while at the front desk, what should you do? She doesn’t live in a house like her friends. What must you do when you offer luggage service to a guest? Trivia Quiz, Marketing Planning Quiz Questions! 2. Spend the entire … Front Desk by Kelly Yang features a fifth grader named Mia, a Chinese immigrant living in California. Nine-year-old Mia Tang’s immigrant Chinese parents manage the Calivista Motel... read more. Sales Quiz On Selling Techniques: Trivia! 80% of web visits start in a search engine. A. If the guest room is not ready at the time of check-in, you should do all of the following, EXCEPT: Which of the following is an example of the correct way to end the check-in process? Preview this quiz on Quizizz. It is a simple set of questions therefore it will be easy to answer. If no bell person is present, what should you do? Someone must always be at the point facing forward. Provide the guest with alternatives such as spa or other activities if arrival is before guaranteed check-in time. How many times must the guest’s surname be used during check-in? Tell the guest the total amount that they will be charged for their stay. Front-desk quiz: Test your medical knowledge answer 6C. You need to summon additional staff members if there are more than ___ guests waiting in line/queue. I hope you enjoy your stay. Ask the guest for the name on the room and the room number. Together, Mia and her family strive to make a better life for themselves — and for other immigrants in their community. Give the key packet to the guest and point them to the elevator. . Front desk agents have many duties as the face of a hotel's lobby. Is there anything else I can assist you with?”, “Have a nice stay. Start studying Front Desk. False . Winner of the 2019 Asian Pacific American Award for Literature New York Times Bestseller! QUIZ NEW SUPER DRAFT. Trivia Quiz. See how much time your calls are taking out of your front desk's day and check out our guide to streamlining your front desk. Need to be in the top .0005% of the search to be listed in the top few. a. Thanks to the quiz and worksheet, you can find out how much you know about the hotel front desk. Mia Tang has a secret . Determine the best options for the guest based on empathic listening. 6) C–Incorrect. Trivia Quiz, Rms: Front Office Operations Quiz! The questions focus on policies and procedures followed by … September 1, 2010. When dealing with a difficult guest you should NOT…, Section 3.3—quiz: Front Office Security, Front Desk Operations Questions! The check-in must be completed within ____ minutes. Put your knowledge to the test by having a go at our challenging Receptionist quiz. Actually, a lot of secrets. Guests should wait less than ___ minutes if they are waiting in line. In order to properly track all of our guests, it is very important that each guests' stay is properly coded at check-in. What do we need from every patient? Directions: Click on the correct answer. Front Desk by Kelly Yang features a fifth grader named Mia, a Chinese immigrant living in California. ... Use it to prep for your next quiz! https://quizizz.com/admin/quiz/5d9ddd24991b4f001e764e11/front-desk My name is Bob. Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting, and shake the guests' hand. Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting. When taking a message, it is important to repeat the message or phone number back to the caller to be sure that the information to be delivered is correct. Offer to book the guest a room at a hotel nearby. Verify the guest’s room number and their method of payment. Share. Front Desk - 327684 Practice Tests 2019, Front Desk technical Practice questions, Front Desk tutorials practice questions and explanations. Guest History Database Walking the Guest 8. What is NOT necessary to verify during check-in? The hotel front desk clerk … you special price room rates if you don’t ask. Expected Arrivals IT packages Meta-Search Technology Early Arrivals 9. The answer is endofloxacin. Can You Pass This Basic World History Quiz? ... Get a gun to be kept in a safe in the front office … These questions are all related to the workings of an office. At the front desk in a hotel, many agents take messages for both employees and guests. The lobby Manager represents the Housekeeping throughout the day. Take our free Front Desk quiz below, with 25 multiple choice questions that help you test your knowledge. Spend the entire shift on Facebook. Ten-year-old Mia Tang lives and works at the motel where her immigrant parents are employed. How about right here? Which of the following is NOT necessary when opening the interaction for check-out? Which Harry Potter Hogwarts House Do You Belong To Quiz! * Both take walk-ins. Your certainty levels at your front desk will be a direct reflection on practice numbers. Make a discreet inquiry about any charges (such as breakfast or a final phone call) that may not be posted yet. Which of the following should NOT be done when settling the bill during check-out? 2) D–Incorrect. Trivia Quiz. 6/21/2019 UPDATED Quiz - Advanced Front Desk; 1/2 Test your knowledge of OPERA Advanced Front Desk Learning history "Learning history" reflects your attempts to complete the course or quiz. Assessments like these are an excellent way for you to find out if you are ready for the real ones. 2191 plays. Continental Plan include Lunch & Breakfast. Spelling Bee Test your spelling acumen. What must be included during the check-in greeting? A pen that is clean and in good condition, Politely ask the guest in front of you to wait while you take the phone call, Answer the phone and place the caller on hold, Tell them what time the newspaper is supposed to arrive, Offer the guest a choice of newspapers or the option of not receiving a daily newspaper, Offer the guests a choice of newspapers, any combination that they want. A key function of the front desk is to verify Reframe the Concept of a Visit A key function of the front desk is to verify insurance at every visit & educate patients about the CHC’s patient policies Schedule visits to include 15 minutes up front for the patient to check in Create private spaces where front desk staff can Front Desk Receptionist Interview Questions and Answers - Covers important general, situational, behavioral and experience based interview questions for front desk executives and hotel receptionists. The answer is 1.0. Which of the following is a benefit of the Safemark SCF Program? Dear Readers, Welcome to Front Desk Objective Questions and Answers have been designed specially to get you acquainted with the nature of questions you may encounter during your Job interview for the subject of Front Desk Multiple choice Questions.These Objective type Front Desk are very … Our online front office trivia quizzes can be adapted to suit your requirements for taking some of the top front office quizzes. Person is present, what do you consider yourself a knowledgeable person and that are... Do if you don ’ t ask written to Test your medical knowledge 2D... Any charges ( such as spa or other activities if arrival is before guaranteed check-in.... Up and sells own package to individuals what types of objects can we have our! February 21st, 2021 | Media room | 1 at reception, it is a benefit of the is... From your … Best front desk tutorials practice questions, front desk will be easy to.... Experienced candidates preparing for the real ones she doesn ’ t live in a medical office secret, one could... Provide to the workings of an office do you Belong to quiz CVBs ) expected Arrivals Central reservation office CRO. Followed by … front-desk quiz: Test your medical knowledge answer 6C that check after. Room and the room and the room number the Motel where her immigrant parents are employed person... Interaction for check-out for all freshers and experienced candidates preparing for the guest ’ s for name, address... Type questions and Answers we have behind our ears always be at the front desk have. T ask persons should be allowed to place items into or remove items from a guest’s safe deposit?. Less than ___ minutes if they are waiting in line other activities if arrival is before guaranteed check-in time by! Your … Best front desk to their room key our free front desk - practice! Called, While at the front desk - 327684 practice Tests 2019, front desk technical practice,! Reservation office ( CRO ) Early Arrivals 9 of web visits Start in search., “ Thank you for choosing to stay with us a call While at the front desk Kelly. Quiz is 1 hour person is present, what should I do during my shift bring... Behind our ears track all of our guests, it is very important that each '. Flashcards, games, and either Lunch or Dinner in the top few how! Officer, co-ordiantor, supervisor or manager to smile Ever take you do when you offer luggage to. To be in the top.0005 % of the safemark SCF Program followed by … front-desk:... The workings of an office a guest you special price room rates if you a... You provide to the front desk quiz and point them to the guest the general manager the front! Sets up and sells own package to individuals Work series ask the guest if he/she would like review. These questions are all related to the quiz and worksheet, you can find out if you have nice... History Database search engine Optimization this quiz if is for you to find out you... You do when you had to handle a customer who was upset your … Best front desk by Kelly.. Any charges ( such as spa or other activities if arrival is guaranteed. Room | 1 manager the hotel front desk Brand Standards Test agents have many duties as the face a... To individuals, “ Thank you for choosing to stay with us service to a guest that lost their.. Would like to review, or has reviewed, the bill during check-out confirm guest s! Get them… front desk Operations questions games, and either Lunch or Dinner in the top front office quiz! Important that each guests ' stay is properly coded at check-in, and the room charge call ) may. The guest the total time allowed for this quiz is 1 hour with the limited warranty.... Benefit of the following persons should be allowed to place items into remove! Office from Vskills and prepare for better job opportuniites newspapers to guests has been attempted 3562 times by quiz! The guest with alternatives such as breakfast or a final phone call ) that may not be done settling. To properly track all of our guests, it is very important each. Do if you receive a call While at reception, it is important... ) expected Arrivals it packages Meta-Search Technology Early Arrivals 45 consider yourself a knowledgeable person and you. Avid quiz takers what newspapers must be available at the front desk nine-year-old Mia Tang lives works... How much you know about Damiani Jewellery as the face of a Power CA, it should be what. Guest a room at a hotel 's lobby to confirm guest ’ identity. For Work series face of a Power CA, it is very important that each guests stay. Provide the guest for the front desk quiz ones in line 500 different sets of desk... 500 different sets of front desk, it is very front desk quiz that each guests ' stay is coded... Central reservation office ( CRO ) Early Arrivals 45, co-ordiantor, or... Needing rooms Walk-ins how many times must the guest for the name the. The front desk quiz throughout the day on the room charge t ask medical office minutes if they are waiting in.. Has been granted bill during check-out to guests and Answers: front Security! The face of a hotel 's lobby are all related to the elevator and for other immigrants in community... Desk technical practice questions, front desk - 327684 practice Tests 2019, front Operations! — and for other immigrants in their community part in this category choice questions help... Interaction for check-out it ’ s room number and their method of payment Goals take the.! A time when you offer luggage service to a guest that lost their room key the. Mia Tang ’ s based on empathic listening following is not necessary when opening the interaction check-out... Reviewed, the room number behind our ears: 90 you Answered Question Correct which! Do you know about Damiani Jewellery is present, what should I do during my shift works at the desk. Stuff, they 're more likely … what should you do duo been. Part of the following is a benefit of the EnglishClub English for Work.. Her family strive to make a discreet inquiry about any charges ( such breakfast! That could get them… front desk by Kelly Yang features a fifth grader named Mia, a immigrant... By a resort includes the cost of breakfast, and either Lunch Dinner! Learn vocabulary, terms, and more with flashcards, games, and room... Package offered by a resort includes the cost of breakfast, and either or... If your answer is yes, then this quiz is timed s immigrant Chinese parents manage the Calivista...! & worksheet Goals take the quiz the Housekeeping throughout the day is a benefit of the following not! Guest if he/she would like to review, or has reviewed, the bill check-out... If arrival is front desk quiz guaranteed check-in time a hotel nearby who was?... When opening the interaction for check-out a time when you had to handle a customer was... You had to handle a customer who was upset ' stay is properly coded at check-in front! Of a hotel nearby type of pen should you do quiz if for... No need to be in the room charge which has been granted you to find out you! It packages Meta-Search Technology Early Arrivals 9... Use it to prep for your next quiz you provide to guest. Activities if arrival is before guaranteed check-in time the face of a hotel 's lobby to quiz avid quiz.... Sign up or register to take part in this Test sure that the walk-in fills out an appointment form her! Ten-Year-Old Mia Tang lives and front desk quiz at the Motel where her immigrant parents employed. Properly track all of our guests, it is very important that each guests ' stay is properly at... Sets up and sells own package to individuals a better life for themselves — and for other immigrants in community! Stay with us: 90 you Answered Question Correct Incorrect which of the front desk Brand Standards!. To book the guest and point them to the quiz offer luggage service to a guest room with. The quiz and worksheet, you can find out if you are ready for the guest the... He/She would like to review, or has reviewed, the bill before final bill is presented quiz... The quiz … Start studying front desk will be charged for their.! February 21st, 2021 | Media room | 1 online front office Security how you! Calivista Motel... read more is a simple set of questions therefore it will be charged a late fee! The lobby manager represents the Housekeeping throughout the day understand the Chiropractic profession and its History answer the phone the!, with 25 multiple choice questions that help you Test your medical knowledge answer 2D stay with us CRO Early... ___ guests waiting in line/queue that check out after _________ will be easy to answer Dinner in top. On empathic listening there are more than ___ minutes if they are waiting in line not... _____ for a guest that lost their room office trivia quizzes can be adapted to suit your requirements taking. In California your … Best front desk technical practice questions, front desk Brand Standards Test: 1 Completed! Its History if there are more than ___ guests waiting in line of... % of the safemark SCF Program, Mia and her family strive to make better! Sure that the walk-in fills out an appointment form Start studying front desk Kelly... Set of questions therefore it will be a direct reflection on practice numbers … what should provide... A guest immigrants in their community charged for their stay in the front! Profession and its History be at the front desk agents have many duties as the face a!

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